I NEED TO REACH YOU, HOW DO I DO THAT?
We are always happy to talk to you! You can write to us at: firstname.lastname@example.org (don't forget to check your spam folder as our answers may slip in there!) You can also write to us via the contact form.
I WOULD LIKE TO KNOW IF MY ORDER HAS BEEN TAKEN INTO ACCOUNT ?
After validating your order and proceeding to the secure payment, a confirmation e-mail will be sent to you with the order reference. You can also look in your spams but if you really don't receive anything, contact us at : email@example.com
MY PAYMENT HAS BEEN REFUSED, WHY?
First of all, check your payment card details and the information provided to BBUBLE (name, first name, etc.). Then try again. You can also contact your bank to find out if a possible threshold would block the authorization of your payment. If the problem persists, contact us.
CAN I FIND THE DETAILS OF MY ORDER?
You can find the details of your order, as well as your previous orders, in your account in the "My orders" section. You can also find your invoices in PDF format and print them.
I WANT TO ORDER IN LARGE QUANTITIES, HOW DO I PROCEED ?
Whether you are a private individual or a company, for any specific request (wedding, birthday, seminar...), do not hesitate to send an email to:firstname.lastname@example.org or via the contact form. We will then be able to establish aquote and give you the production time. Above a certain quantity, we have the possibility of affixing a logo or a particular character on the Precious pearls.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE PREPARED AND SHIPPED?
Our team does everything possible to ensure that you receive your jewelry quickly! Orders are prepared and shipped within 72 hours (Monday through Friday).
WHAT ARE THE DELIVERY TIMES?
The orders are prepared and sent within 72 hours (Monday to Friday) but youneed to add the postal delays (about 48 hours for France). Count on a week between your order and its delivery. For a parcel sent to an international destination, it is necessary to count on a delivery time of 4 to 10 working days. You can track your order at any time by logging into your customer account.
HOW ARE MY JEWELS PACKAGED ?
Our Fantaisie line jewelry are presented on a small cardboard box, itself inserted in a pouch; a pinch of sparkling stars comes to complement the whole. Our Précieuse line is carefully packaged in a double cotton gauze pouch embroidered with a gold thread or in a pretty recycled cardboard box. Please note that if you check the box "this is a gift", your order will be wrapped in a small kraft gift bag and you will also have the possibility to add a small note to your shipment.
HOW ARE YOUR PRICES CALCULATED ?
The price of Fantaisie jewelry varies according to the model: simple, 1 star, 2 stars... but not according to the number of beads, whereas the price of the Précieuse line varies according to the model and the number of beads.
IS IT POSSIBLE TO CHANGE THE COLOR OF MY CORD?
Yes of course, you just have to contact the customer service by email (email@example.com) to specify your request. Then, you just have to send us back the product with the color of the cord you want and a check for the amount of the change of cord (7 euros) and the shipping costs (price according to the chosen option) for the reshipment. You can also do it directly in our Parisian workshop: 59 rue Condorcet 75009 Paris - Code 3652A - Backyard left.
HOW CAN I ACCESS YOUR GENERAL TERMS AND CONDITIONS OF SALE ?
The General Terms and Conditions of Sale are available directly at the bottom of the home page of our website www.bbuble.fr.
WHERE TO FIND BBUBLE OUTSIDE THE SITE?
Personalized products are sold only on our website. Many outlets in France and abroad distribute the "ready-to-wear" jewelry (without personalization) of our Fantaisie and Precious collections. The list is available in the "Points of Sale" section. You can now also come and make or pick up your jewel in our Parisian workshop in the heart of the 9th district: 59 rue Condorcet 75009 Paris - Code 3652A - at the back left of the courtyard.
AND BY THE WAY, ISN'T CERAMIC FRAGILE?
Contrary to popular belief, ceramic is a very resistant material! This is proven by the quality tests (strange we grant you) inflicted on the pearls: they are thrown against a wall and nothing happens!
HOW TO TAKE CARE OF YOUR BBUBLE JEWELRY? SLIPKNOT BRACELETS
Most of our customers never take off their bracelets and are delighted with their quality. However, we would like to draw your attention to the fact that by wearing them constantly and exposing them to water, soaps, creams, gels and rubbing, you run the risk of seeing the strings and pearls wear out prematurely and the pendants (except for 18-carat gold) oxidize.
HOW TO TAKE CARE OF YOUR BBUBLE JEWELRY? NECKLACES AND BRACELETS WITH CLASPS
It is advisable to remove jewelry with clasps when you sleep, as they can break if they are stressed too much.
HOW TO TAKE CARE OF YOUR BBUBLE JEWELRY? CHAIN NECKLACES, RINGS, EARRINGS, GOLD-PLATED BANGLES
Our jewelry is plated by an excellent French gilder. We have only positive feedback on the quality of our plating while many customers keep their jewelry permanently. However, it is only plated... It is therefore necessary to avoid repeated contact with water and products such as perfumes, creams, lotions, gels, household products... When you do not wear your jewelry, we advise you to store it in a box away from humidity.
quand c’est unique :
Chaque modèle est personnalisable et fait sur mesure en France. Ainsi, chaque bracelet est différent et adapté à votre goût. Nous sommes aussi là pour rendre vos moments uniques. N’hésitez pas à nous contacter pour des demandes particulières.