You can write us at : email@example.com (Don’t forget to look in your spam box because sometime our responses can hide there!) You can also write to us, using the contact form
After validating your order and completing the payment with our secure system, an e-mail will be sent to you with your order confirmation number.
First, verify that all of your information — credit card, name, address, etc. — was entered correctly. Then try again. You can also contact your bank. If you still are having trouble, let us know.
You can find all of the information, for previous orders, too, by clicking on "My orders". You can also have a PDF of your invoices.
For specific requests (weddings, birthdays, seminars…), don’t hesitate to send a mail to : firstname.lastname@example.org or use the contact form. We will send you a quote and let you know how long it will take to prepare your order. Depending on the quantity, it may be possible to affix a logo or use a particular character on the Sparkling pearls.
Orders are prepared and sent within 72 hours (Monday to Friday)
Orders are prepared and sent within 72 hours (Monday to Friday), and then the post needs about 48 hours (for France) to deliver the package. So count a small week between when you place your order and when the doorbell rings. If you are requesting a package be sent internationally, you might have to practice your patience because the mailman will need 4 to 10 days. You can track your order at any time by logging onto your customer account.
Yes, of course. Just contact customer service by email (email@example.com) to clarify your request. Then, send us your bracelet with a reminder about the color you want plus a check for 8€— the amount of the cord change (5 euros) and return shipping (3 euros).
The General Terms and Conditions for Sale of Goods are accessible directly at the bottom of the homepage of the site www.bbuble.fr.
Custom products are only sold on this website, but there are many stores in France and internationally that sell BBUBLE and Sparkling by BBUBLE collections (but not personalized pieces). A list is available in the "points of sale" section at the bottom of the home page.
Your opinion is very precious! Feel free to send us your comments by writing to the following address : firstname.lastname@example.org
Contrary to what most people think, ceramic is very strong and scratch resistant. You should see the quality tests inflicted on pearls: they are flung against a wall! For our gold letters, craftsmen silkscreen the material into the mass of the ceramic; so no risk of your precious words disappearing !
The bracelets are made and shipped within 72 hours.